Training to Serve Your Customers
Lighthouse Works! provides professionally developed, accessible training for employees with vision loss. Our blended learning model uses both online and live interactive learning strategies. Our courses include:
♦ Customer Service Basics - Customer relations, telephone skills, office-based technology
♦ Contact Center Excellence - Simulated Call Center environment, advanced technology, service recovery, advanced customer relations and problem-solving
Additional Courses in Development Include:
♦ Introduction to Government Contracting
♦ Team Leader Training
