Some of our Call Center Services include inbound and outbound campaigns, such as: sales campaigns, surveys, leads generation, appointment setting, customer service, and help desk support.
How do blind agents do it?
Blind agents are trained to use screen reader software that becomes their "talking computer." The computer voice reads aloud all content on the computer screen. Dual-channel headsets enable the agents to listen to the computer with one ear and the customer with the other ear. |
Call Quality Monitoring and Mystery Shopping
Features:
♦ Recording
♦ Coaching
♦ Reporting
♦ Trending
♦ Screen Capture/Synchronized Audio/Video Playback
Because Quality Service Matters To You
For companies that outsource their Contact Center functions, we offer third-party Call Quality Monitoring to evaluate the quality of service you are receiving from your outsourced vendors.
